FAQs

Domestic orders usually take 1 to 5 business days when shipped from our base location in Festus, MO (Zip Code: 63028). 

International shipping usually takes 1-4 weeks.

For a precise estimate of your package's delivery, we recommend you track your package using the tracking number included in your shipment confirmation email. 

Once your order is shipped, you will receive a shipment confirmation email containing your order's tracking number. 

We offer domestic shipping within the United States and international shipping to the following:

Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Colombia, Croatia, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany,Gibraltar, Greece, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Türkiye, United Arab Emirates, United Kingdom, Vietnam

No, a signature is not required upon delivery.

Please see our return/exchange policy here:  https://pterajewelry.com/policies/refund-policy

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, don't hesitate to get in touch with us at support@pterajewelry.com.

Please see our return/exchange policy here: https://pterajewelry.com/policies/refund-policy

If you have an account registered with us, simply log in and open your profile. In your dashboard, under "Order History", you will see your orders and their associated order numbers. If you haven't created an account, no worries! You can find your order number in the order confirmation email sent to you post-purchase.  

If you need to cancel or make a change to to your order, please contact us as soon as possible. Kindly note that we try to dispatch your order as soon as possible and once dispatched we cannot cancel or update your order.

Reach out to us as soon as possible after placing your order. We will try our best to accommodate the address change; however, if your order has already been shipped, we cannot guarantee the change or eligibility for a refund. It is the responsibility for the customer to ensure all details are correct.

We accept the following payment methods:
 

Your payment method is charged at the time the order is placed. Please note that once an order is placed, we cannot change the method of payment. 

Discounts have a limit of one discount per order. Discounts cannot be combined at checkout.
To apply your discount, enter the discount code at checkout where is says "Discount Code" and select "Apply" afterward. 

After your return is approved and a refund is granted, we will issue your refund to the payment method used to purchase your order. Kindly note that we cannot issue your refund to a method of payment that is not the original method of payment. After your refund is issued, it usually takes 5-10 business days for the refund to show in the account associated with your payment method.  

Our products are produced in China by trusted suppliers that adhere to ethical labor laws and responsible sourcing practices. 

Yes, our metals, gemstones, and pearls are responsibly sourced from suppliers that practice ethical practices. Our metals and pearls originate from China. Our gemstones, if not lab-grown, originate primarily from Brazil. Those not from Brazil have origins in Uruguay or Russia.  

Our gold vermeil jewelry is a premium type of gold plated jewelry crafted to last. Unlike regular gold-plated jewelry, gold vermeil is federally regulated and must adhere to strict quality standards. Gold vermeil is 5x more durable than gold-plated jewelry and superior to gold-plated jewelry due to its pure composition of precious metals and its thick layer of 18K gold.
Click here to learn more about our high-quality materials.

Yes, our jewelry is made using 100% precious metals that can be recycled and re-purposed.  

Finding the perfect fit isn't always easy, but we've come up with some helpful tips and tricks to set you on the right path. To see what we've put together for you, visit our sizing guide, here.