FAQs

Domestic orders usually take 1 to 5 business days when shipped from our base location in Wildwood, MO (Zip Code: 63038). 

International shipping usually takes 1-4 weeks.

For a precise estimate of your package's delivery, we recommend you track your package using the tracking number included in your shipment confirmation email. 

Once your order is shipped, you will receive a shipment confirmation email containing your order's tracking number. 

We offer domestic shipping within the United States and international shipping to the following:

Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Colombia, Croatia, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany,Gibraltar, Greece, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Türkiye, United Arab Emirates, United Kingdom, Vietnam

A signature is only required upon delivery for orders over $750.

If you'd like to purchase this service for an order under said amount, please reach out before placing your order.

Please see our return/exchange policy here:  https://pterajewelry.com/policies/refund-policy

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, don't hesitate to get in touch with us at support@pterajewelry.com.

Please see our return/exchange policy here: https://pterajewelry.com/policies/refund-policy

You can find your order number in the order confirmation email sent to you post-purchase.

If you need to cancel or make a change to to your order, please contact us as soon as possible. Kindly note that we try to dispatch your order as soon as possible and once dispatched we cannot cancel or update your order.

Reach out to us as soon as possible after placing your order. We will try our best to accommodate the address change; however, if your order has already been shipped, we cannot guarantee the change or eligibility for a refund. It is the responsibility for the customer to ensure all details are correct.

All fine jewelry designs can be customized with a new gemstone. While fantasy-cut gems are rare and more difficult to source, I do have access to a wide range of traditional stones in brilliant and step cuts that may not be listed on my website.This includes natural and lab diamonds (including colored), as well as sapphires, rubies, emeralds, aquamarines, peridots, topaz, lab alexandrite, citrine, tourmaline, amethyst, garnet, morganite, moissanite, opal, moonstone, onyx, and more. If you’re looking for something specific in a certain size or shape, please feel free to reach out and I’d be happy to source options for you

We currently use the following suppliers for unique one of a kind gems if the loose gems listed on our website aren't quite what you're looking for: 

John Dyer & Co.

Geologic Spectrum

Kosnar Gems

Misfit diamonds & sapphires

Earth's Treasury

If you find a gem you love, feel free to send it to me and I can purchase it on your behalf. I don’t work with customer-provided materials due to liability, so I handle all sourcing directly. I’m also able to access preferred pricing through my suppliers and pass that along to you.

No, as outlined in our return policy, this would be considered an alteration and would not be eligible for return. To read our return policy, click here.

Pricing will vary based on the gemstone you choose and the overall size and weight of your design. Once your CAD is finalized, I’ll be able to provide an exact quote. In the meantime, you’re welcome to browse my fine jewelry pieces on the website for a general pricing reference.

Yes, all orders over $750 are fully insured and shipped via UPS with a signature required upon delivery to ensure it arrives safely.

Yes, we offer a 1 year warranty:
We guarantee the quality of our work and will gladly address any issues related to workmanship. However, any repairs needed due to damage caused by external factors, improper care, or mishandling beyond Ptera’s control will not be covered under our policy. 

For proper maintenance, we will provide personalized care instructions based on the materials and gemstones used in your piece. Please follow these guidelines to ensure the longevity of your jewelry. If you have any questions about care or maintenance, feel free to reach out—we're happy to help!

No, unfortunately we only offer custom work in fine metals, including platinum, 14k gold (white, yellow, or rose), and 18k gold (white, yellow, or rose).

No, unfortunately we don't work with customer provided materials due to liability reasons.

Timelines are typically around 2–5 months, depending on the complexity of the design, number of revisions needed, and current workload.

Your bespoke journey begins with a consultation where we explore your ideas and inspiration. A design retainer of $500 is required to begin and is applied toward your final cost.

First, we’ll create initial sketches for your review and refine the design together until it feels just right. Then we’ll develop a 3D CAD rendering to preview the piece and provide an accurate quote. After approval, we’ll share a video of the wax model for your final confirmation. At that stage, you can choose to pay in full or split your payment into two, with 50% due before crafting begins and the remaining 50% due prior to shipping.

Once complete, your piece will be carefully packaged and shipped fully insured.

To begin, please use the link below or reach out at support@pterajewelry.com

Metals
14k gold (yellow, white, rose), 18k gold (yellow, white, rose), and platinum.

Traditional Gems
Natural and lab diamonds (including colored) as well as sapphires, rubies, emeralds, aquamarines, peridots, topaz, lab alexandrite, citrine, tourmaline, amethyst, garnet, morganite, moissanite, opal, moonstone, onyx, and more. If you’re looking for something specific in a certain size or shape, please feel free to reach out and I’d be happy to source options for you.

Fantasy-Cut/ One of a Kind Gems
Those listed under loose gems (click here) or listed on one of our suppliers' websites listed below:
John Dyer & Co.
Geologic Spectrum
Kosnar Gems
Misfit diamonds & sapphires
Earth's Treasury

If you find a gem you love, feel free to send it to me and I can purchase it on your behalf. I don’t work with customer-provided materials due to liability, so I handle all sourcing directly. I’m also able to access preferred pricing through my suppliers and pass that along to you.

We accept the following payment methods:
 

Your payment method is charged at the time the order is placed. Please note that once an order is placed, we cannot change the method of payment. 

Discounts have a limit of one discount per order. Discounts cannot be combined at checkout.
To apply your discount, enter the discount code at checkout where is says "Discount Code" and select "Apply" afterward. 

After your return is approved and a refund is granted, we will issue your refund to the payment method used to purchase your order. Kindly note that we cannot issue your refund to a method of payment that is not the original method of payment. After your refund is issued, it usually takes 5-10 business days for the refund to show in the account associated with your payment method.  

Our products are produced in China by trusted suppliers that adhere to ethical labor laws and responsible sourcing practices. 

Yes, our metals, gemstones, and pearls are responsibly sourced from suppliers that practice ethical practices. Our metals and pearls originate from China. Our gemstones, if not lab-grown, originate from all around the world depending on what gemstone it is.  

Our gold vermeil jewelry is a premium type of gold plated jewelry crafted to last. Unlike regular gold-plated jewelry, gold vermeil is federally regulated and must adhere to strict quality standards. Gold vermeil is 5x more durable than gold-plated jewelry and superior to gold-plated jewelry due to its pure composition of precious metals and its thick layer of 18K gold.
Click here to learn more about our high-quality materials.

Yes, our jewelry is made using 100% precious metals that can be recycled and re-purposed.  

Finding the perfect fit isn't always easy, but we've come up with some helpful tips and tricks to set you on the right path. To see what we've put together for you, visit our sizing guide, here.