FAQs

We ship our products domestically using UPS Ground Shipping, which usually takes 1 to 5 business days as per UPS's Ground Time-in-Transit Maps when shipped from our base location in Festus, MO (Zip Code: 63028) .

However, for a precise estimate of your package's delivery, we recommend you track your package using the UPS tracking number included in your shipment confirmation email. You can track your package here. 

Once your order is shipped, you will receive a shipment confirmation email containing your order's tracking number. You can use this number to track your package using UPS tracking.

We ship domestically in the USA to all 50 states.

No, a signature is not required upon delivery.

We have a 30-day return policy, which means you have 30 days after purchasing your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@pterajewelry.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items, gift cards, or customized pieces. 

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, don't hesitate to get in touch with us at support@pterajewelry.com.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you have an account registered with us, simply log in and open your profile. In your dashboard, under "Order History", you will see your orders and their associated order numbers. If you haven't created an account, no worries! You can find your order number in the order confirmation email sent to you post-purchase.  

If you need to cancel or make a change to to your order, please contact us within 24 hours of placing your order. Kindly note that we try to dispatch your order as soon as possible and once dispatched we cannot cancel or update your order. 

Feel free to reach out to us as soon as possible after placing your order. We will try our best to accommodate the address change; however, if your order has already been shipped, we cannot guarantee the change.

We accept the following payment methods:
 

Your payment method is charged at the time the order is placed. Please note that once an order is placed, we cannot change the method of payment. 

Discounts have a limit of one discount per order. Discounts cannot be combined at checkout.
To apply your discount, enter the discount code at checkout where is says "Discount Code" and select "Apply" afterward. 

After your return is approved and a refund is granted, we will issue your refund to the payment method used to purchase your order. Kindly note that we cannot issue your refund to a method of payment that is not the original method of payment. After your refund is issued, it usually takes 5-10 business days for the refund to show in the account associated with your payment method.  

Our products are produced in China by trusted suppliers that adhere to ethical labor laws and responsible sourcing practices. 

Yes, our metals, gemstones, and pearls are responsibly sourced from suppliers that practice ethical practices. Our metals and pearls originate from China. Our gemstones, if not lab-grown, originate primarily from Brazil. Those not from Brazil have origins in Uruguay or Russia.  

Our gold vermeil jewelry is a premium type of gold plated jewelry crafted to last. Unlike regular gold-plated jewelry, gold vermeil is federally regulated and must adhere to strict quality standards. Gold vermeil is 5x more durable than gold-plated jewelry and superior to gold-plated jewelry due to its pure composition of precious metals and its thick layer of 18K gold.
Click here to learn more about our high-quality materials.

Yes, our jewelry is made using 100% precious metals that can be recycled and re-purposed.  

Finding the perfect fit isn't always easy, but we've come up with some helpful tips and tricks to set you on the right path. To see what we've put together for you, visit our sizing guide, here.