Shipping & Returns
If you have an account registered with us, simply log in and open your profile. In your dashboard, under "Order History", you will see your orders and their associated order numbers. If you haven't created an account, no worries! You can find your order number in the order confirmation email sent to you post-purchase.
If you need to cancel or make a change to to your order, please contact us as soon as possible. Kindly note that we try to dispatch your order as soon as possible and once dispatched we cannot cancel or update your order.
Reach out to us as soon as possible after placing your order. We will try our best to accommodate the address change; however, if your order has already been shipped, we cannot guarantee the change or eligibility for a refund. It is the responsibility for the customer to ensure all details are correct.
Packages purchased with free standard shipping are shipped via USPS Ground Advantage which usually takes 1 to 5 business days when shipped from our base location in Festus, MO (Zip Code: 63028).
For a precise estimate of your package's delivery, we recommend you track your package using the tracking number included in your shipment confirmation email.
Packages are insured up to $100 USD when shipped via USPS and UPS. This includes packages purchased with free standard shipping.
Once your order is shipped, you will receive a shipment confirmation email containing your order's tracking number.
Packages returned to us due to multiple unsuccessful delivery attempts or due to an insufficient address or any reason beyond our control will be issued a store credit (less initial and return shipping fees). Returned parcels can be reshipped at customer request, however, a new shipping fee will incur.
If your package is marked as delivered by the shipping service, but has not indeed been delivered, you will need to contact your local shipping service and ask them to run a G.O Tag on it. This will allow them to see where they mis-delivered the item and attempt to retrieve it. If they can't do so, you will need to issue a report with them so that they can issue you a refund for the insured amount of your package.
Please note that this issue is beyond our control. However, if you believe we supplied the wrong address for your order, please contact us and we will check for you. If we are at fault for the mis-delivery, we can either refund you or re-ship your order upon request.
Reach out to us as soon as possible after placing your order. We will try our best to accommodate the address change; however, if your order has already been shipped, we cannot guarantee the change or eligibility for a refund. It is the responsibility for the customer to ensure all details are correct.
No, a signature is not required upon delivery.
We offer free 30 day returns and exchanges from date of delivery for those located within the U.S.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging (replacements, final sale items, gift cards, and custom orders aren’t eligible for a refund). After receiving and inspecting your return, If approved, you’ll be automatically refunded on your original payment method within 10 business days. If not approved, you will need to pay for shipping to send the item(s) back to you.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. After receiving and inspecting your piece(s), we will send you your new item(s) if the exchange is approved. If not approved, you will need to pay for shipping to send the item(s) back to you.
To exchange your piece(s), contact us at support@pterajewelry.com and we will send you a return label.
For those located in the U.S, you can access our hassle free return portal through your customer account here or contact our customer care team with your order number at support@pterajewelry.com.
If you paid a shipping fee, we cannot refund you said amount. We can only refund you for the cost of goods.
Sale items can only be returned for store credit.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, don't hesitate to get in touch with us at support@pterajewelry.com.
We offer free International Shipping on orders over $150 USD.
Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Colombia, Croatia, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Türkiye, United Arab Emirates, United Kingdom, Vietnam
International orders may be subject to additional custom duties and service fees. Please note that Ptera Jewelry does not have any control over them and cannot advise as to what the cost will be. For more information, please contact your local customs office. Ptera Jewelry is not able to reimburse you for duties and taxes paid upon delivery.
International shipping usually takes about 1-4 weeks and is shipped via Pirate Ship.
All international packages are fully insured. This includes packages purchased with free international shipping for orders over $150 USD.
Once your order is shipped, you will receive a shipment confirmation email containing your order's tracking number.
Packages returned to us due to multiple unsuccessful delivery attempts or due to an insufficient address or any reason beyond our control will be issued a store credit (less initial and return shipping fees). Returned parcels can be reshipped at customer request, however, a new shipping fee will incur.
If your package is marked as delivered by the shipping service, but has not indeed been delivered, please contact us and we will attempt to alleviate the issue.
Reach out to us as soon as possible after placing your order. We will try our best to accommodate the address change; however, if your order has already been shipped, we cannot guarantee the change or eligibility for a refund. It is the responsibility for the customer to ensure all details are correct.
No, a signature is not required upon delivery.
International customers are responsible for return postage when exchanging or returning items. Please email us at support@pterajewelry.com to initiate a return before purchasing your shipping label.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging (replacements, final sale items, gift cards, and custom orders aren’t eligible for a refund). After receiving and inspecting your return, If approved, you’ll be automatically refunded on your original payment method within 10 business days. If not approved, you will need to pay for shipping to send the item(s) back to you.
We currently do not offer international exchanges. To exchange your piece, kindly initiate a return and place a new order.
If you paid any shipping fees (including duties or service fees), we cannot refund you said amount. We can only refund you for the cost of goods.
Sale items can only be returned for store credit.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, don't hesitate to get in touch with us at support@pterajewelry.com.
Don't see your question? Feel free to contact us for more information.
