Refund policy

Fine Jewelry

We take great care in crafting each piece of fine jewelry to meet the highest standards of quality and beauty. To ensure your satisfaction, we accept returns for unworn, non-customized fine jewelry within 14 days of delivery.

Please note the following:

  • Custom or personalized pieces, including engraved and resized items, are non-refundable and cannot be exchanged.
  • The jewelry must be returned in its original condition, including packaging and certification (if applicable).
  • Any signs of wear, damage, or alteration (including resizing) will void eligibility for a return or exchange.
  • Ready to ship and made to order pieces may be returned for store credit or a refund less a 10% restocking fee.

To initiate a return, please contact us at support@pterajewelry.com with your order details. Your happiness with our designs is our priority, and we are here to assist you every step of the way.

1 Year Warranty:

We guarantee the quality of our work and will gladly address any issues related to workmanship. However, any repairs needed due to damage caused by external factors, improper care, or mishandling beyond Ptera’s control will not be covered under our policy.

For proper maintenance, we will provide personalized care instructions based on the materials and gemstones used in your piece. Please follow these guidelines to ensure the longevity of your jewelry. If you have any questions about care or maintenance, feel free to reach out—we're happy to help!

*Ptera LLC reserves the rights to any design created for a client and may post or share that design publicly as well as list the ring on our website for purchase*

 

Vermeil/Silver Jewelry

Exchanges

  • The easiest way to exchange an item is to return your original piece and place a new order for the item or size you would like instead.
  • To begin an exchange, please follow the return instructions below. Return shipping costs will be deducted from your refund.

Returns 

  • We offer 30-day returns from the date of delivery for eligible items.
  • For customers located within the U.S., a prepaid return label will be provided. The cost of the return shipping label will be deducted from your refund.
  • International customers are responsible for return postage.
  • Please note that original shipping fees are non-refundable.
  • For hygiene reasons, earrings are final sale and are not eligible for return or exchange.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. Earrings, replacements, final sale items, items sold at 30% off or greater, gift cards, and custom or made-to-order pieces are not eligible for return or refund. 
  • Sale items can only be returned for store credit.
  • For those located in the U.S, you can access our hassle free return portal through your customer account here or contact our customer care team with your order number at support@pterajewelry.com.
  • If you are an international customer please contact our customer care team to initiate your return at support@pterajewelry.com

  • After receiving and inspecting your return, If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, don't hesitate to get in touch with us at support@pterajewelry.com.