Shipping policy

• We offer free U.S shipping on orders over $150 and free international shipping on orders over $200 USD.
• International customers will need to pay for postage when returning items. 
• International orders may be subject to additional custom duties and service fees. Please note that Ptera Jewelry does not have any control over them and cannot advise as to what the cost will be. For more information, please contact your local customs office.  Ptera Jewelry is not able to reimburse you for duties and taxes paid upon delivery.
• Please note that shipping fees are non-refundable.

Shipping for Fine Jewelry and Bespoke/Custom Jewelry

• All custom and fine jewelry orders are fully insured during transit, with a signature required upon delivery to ensure your piece is safely delivered. If you prefer not to sign for the delivery, please inform me when placing your order at support@pterajewelry.com