Bespoke/Custom Deposit
For the bespoke customization process, I’ll collaborate closely with you to create a piece that beautifully blends my signature style with your personal vision. To begin, a $500 design deposit per piece is required for solid gold or platinum designs—this will be applied toward your final balance. Once your deposit is received, I’ll connect with you via the email provided to begin our journey together in crafting your perfect heirloom.
If you have any additional questions don't hesitate to reach out via email at support@pterajewelry.com
All custom orders are fully insured during transit, with a signature required upon delivery to ensure your piece is safely delivered. If you prefer not to sign for the delivery, please inform me during the design process.
Due to the personalized nature of custom jewelry, these pieces are non-refundable and cannot be returned or exchanged.
However, we want you to adore your treasure as much as we loved creating it. If there are any issues with your piece upon delivery, please contact us within 7 days of receiving your order. We’ll work with you to resolve concerns, including adjustments or repairs, if applicable.
Please note: Sizing adjustments are not included. It is essential to confirm your size before placing your order. If resizing is required, we recommend visiting a trusted local jeweler for the adjustment.
*Ptera LLC reserves the rights to any design created for a client and may post or share that design publicly as well as list the ring on our website for purchase*
At Ptera, we take great pride in our craftsmanship. We guarantee the quality of our work and will gladly address any issues related to workmanship. However, repairs for damage caused by external factors, improper care, or mishandling beyond Ptera’s control will not be covered under our policy.
To ensure the longevity of your jewelry, we will provide personalized care instructions based on the materials and gemstones used in your piece. Please follow these guidelines carefully. If you have any questions about care or maintenance, feel free to reach out—we’re always happy to help!
The Bespoke Process
How your design is created
1Sketching
The initial step involves creating a variety of sketches that blend your vision with my design style. From there, we'll collaborate on revisions to ensure we craft a design you'll love and cherish for years to come.
2Rendering
Once we've perfected the sketch to reflect your vision, we'll craft a 3D rendering to bring the design into focus, allowing us to provide an accurate quote for your one-of-a-kind piece.
3Crafting
After the 3D rendering and quote have been approved, we'll move forward with crafting your piece and bringing it to life.
Hand Curated Gems
- KKateVerified BuyerReviewingBespoke/Custom DepositI recommend this productRated 5 out of 5 stars1 month agoCustom necklace was perfect!
I commissioned a necklace for my wedding, and I gave Jennifer a rough drawing I had done of a silhouette as well as colors and inspiration pictures of general jewelry that I liked. The necklace she designed was perfect! It was exactly what I wanted and I can wear each of the pieces separately so I’ll get to wear them more in everyday life. Jennifer was also very fast to respond to emails and communicated clearly throughout the process.
- JSJane S.Verified BuyerReviewingBespoke/Custom DepositI recommend this productRated 5 out of 5 stars7 months agoAbsolutely perfect
My husband and I have been looking to make another pair of matching rings, and chanced upon the Estella Blue Sandstone ring. It was so unique and beautiful and we fell in love with it immediately. I sent an email to Jennifer asking to use that ring as a reference for a matching couple ring, and oh my god it came out more gorgeous and well made than we ever dreamed. It is so comfortable to wear too! I cannot recommend Jennifer enough, she’s so responsive and it was a dream to work with her. I can’t wait to commission her again!
- SHSarah H.Verified BuyerReviewingBespoke/Custom DepositI recommend this productRated 5 out of 5 stars7 months agoCustom ring was perfect!
I ordered a custom ring for my sister and it came exactly as planned! Jennifer was very helpful in choosing the right stones and look for a unique and special ring. Knowing it’s one of a kind and top quality I’m sure she’s going to love it!